Shipping Policy

At Empathy Living, we want every order to arrive safely and with as little uncertainty as possible. Whether you’re purchasing a meaningful piece of jewelry for yourself or choosing a thoughtful gift, we’re committed to providing a straightforward and reliable shipping experience.

This Shipping Policy applies to products purchased directly from the Empathy Living online shop.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotional periods, or unusually high order volumes, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify you.

Processing time is separate from shipping transit time.

Shipping Destinations

We currently ship to destinations supported during checkout.

Available shipping methods and delivery options depend on the shipping address and the items ordered.

If we are unable to ship to your location, the checkout process may prevent the order from being completed.

Shipping Rates

Shipping charges are calculated and displayed during checkout before your order is submitted.

Rates may vary based on package weight, destination, and available shipping methods.

From time to time, we may offer free shipping or promotional shipping rates on qualifying orders. Any applicable conditions will be disclosed with the offer.

Estimated Delivery Times

Delivery times vary depending on the destination, selected shipping method, and carrier operations.

Any estimated delivery timeframe provided during checkout or after shipment is an estimate and not a guaranteed delivery date unless expressly stated otherwise.

Please remember that our 1–3 business day processing period is separate from the time required for the shipping carrier to deliver your package.

Weather conditions, holidays, carrier disruptions, and other circumstances outside our control may occasionally affect delivery schedules.

Nothing in this policy limits your rights under applicable consumer protection laws.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order has shipped, we will send a shipping confirmation with tracking information when available.

Tracking updates may take some time to appear after a package has been accepted by the carrier.

Shipping Address Accuracy

Please verify that your shipping address is complete and accurate before submitting your order.

Be sure to include any applicable apartment, suite, or unit number.

If you notice an error in your shipping address, contact us as soon as possible at support@empathyliving.com.

We will make reasonable efforts to correct address errors before shipment. However, address changes cannot be guaranteed once an order has been processed or shipped.

Delayed or Missing Packages

If your order has not arrived within the expected delivery timeframe, please check the tracking information provided in your shipping confirmation.

If the package appears delayed, missing, or has not received tracking updates, contact us so we can help investigate.

If a shipment is confirmed lost in transit, we will review the circumstances and arrange an appropriate resolution, which may include a replacement or refund, depending on the situation and applicable law.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check your mailbox, delivery area, parcel locker, or any available delivery notifications.

You may also wish to check with household members or your building’s package receiving area, if applicable.

If the package remains missing, contact us at support@empathyliving.com.

We will review the available delivery information and help determine the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will review the situation and work toward an appropriate resolution in accordance with our Refund & Returns Policy and applicable law.

For confirmed damaged, defective, or incorrect items, Empathy Living will cover reasonable return shipping costs when a return is required.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before shipment, but changes and cancellations cannot be guaranteed once an order has entered processing.

Once an order has shipped, our standard Refund & Returns Policy applies to eligible returns.

Purchases Through Affiliate Links

Empathy Living also features product recommendations and affiliate links to third-party retailers, including Amazon.

Purchases made through these external links are processed and shipped by the respective retailer, not Empathy Living.

These purchases are subject to the retailer’s own shipping, delivery, return, and customer service policies.

For more information, please review our Affiliate Disclosure.

Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us.

Empathy Living
Email: support@empathyliving.com
Website: https://empathyliving.com/

Last updated: October 17, 2026