Refund & Returns Policy

At Empathy Living, we want you to feel confident in every purchase. Whether you’re choosing a meaningful piece of jewelry for yourself or giving one as a gift, we want your experience to be thoughtful and straightforward.

If something isn’t quite right, we’re here to help.

30-Day Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unworn, unused, and in its original condition.
• Original packaging should be included whenever possible.
• Proof of purchase or an order number is required.
• The return must be requested within 30 days of delivery.

To request a return, email support@empathyliving.com with your order number and reason for the return.

Please wait for return instructions before sending anything back. Returns sent without prior authorization may experience processing delays.

Non-Returnable Items

Unless an item arrives damaged, defective, or incorrect, the following items are not eligible for return:

• Personalized, engraved, or custom-made jewelry.
• Items showing signs of wear, damage, or alteration after delivery.
• Final-sale items clearly identified as non-returnable at the time of purchase.
• Gift cards.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@empathyliving.com.

Include your order number, a description of the issue, and photographs if available.

We’ll review the situation and work with you on an appropriate resolution, which may include a replacement or refund.

For confirmed damaged, defective, or incorrect items, Empathy Living will cover reasonable return shipping costs when a return is required.

Exchanges

We do not offer direct exchanges. If you would like a different item, you may return your original purchase if it meets our return eligibility requirements and place a new order.

If your item arrives damaged, defective, or incorrect, please contact us at support@empathyliving.com so we can arrange an appropriate resolution, which may include a replacement or refund.

Return Shipping

For returns based on personal preference or a change of mind, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

We recommend using a trackable shipping service, as we cannot guarantee receipt of a return package.

Return instructions: Once your return request has been approved, we will provide the appropriate return shipping address and instructions by email. Please do not send items back without contacting us first.

Refund Processing

Once your returned item arrives, we’ll inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 5 business days after approval.

Your bank or payment provider may require additional time to post the funds to your account.

If a returned item does not meet the eligibility requirements described above, we’ll contact you to discuss the available options.

Orders That Have Not Shipped

If you need to cancel an order, please contact us as soon as possible.

We’ll do our best to accommodate cancellation requests before an order ships. Once an order has shipped, our standard return policy applies.

Gifts

If you received an Empathy Living item as a gift, please contact us with the original order number, if available.

We’ll help determine which return or replacement options are available. Refunds are generally issued to the original payment method used for purchase.

Contact Us

Questions about a return, refund, or replacement?

Email us at support@empathyliving.com.

We’re happy to help you find the best resolution.

Last updated: October 17, 2026