Terms and Conditions

Welcome to Empathy Living. These Terms and Conditions (“Terms”) govern your access to and use of https://empathyliving.com (the “Website”), including purchases made through our online store.

Empathy Living is operated by Elyssa Steele as a sole proprietorship. Throughout these Terms, “Empathy Living,” “we,” “us,” and “our” refer to the operator of this Website.

By accessing or using our Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

1. Use of Our Website

You agree to use this Website only for lawful purposes and in a manner that does not interfere with its operation or the rights of others.

You may not:

• Use the Website for fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorized access to our systems or accounts.
• Introduce malicious software or interfere with Website security.
• Copy or commercially exploit Website content without authorization.
• Submit false or inaccurate information when placing an order.

We reserve the right to restrict access when reasonably necessary to protect the Website, our customers, or our business.

2. Products and Descriptions

Empathy Living offers jewelry, accessories, and other products through our online store.

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, and pricing. However, minor variations in appearance, color, or finish may occur due to lighting, screen settings, manufacturing processes, and the characteristics of individual products.

Please review product descriptions and care instructions before purchasing, particularly if you have sensitivities to certain metals or materials.

We may update product descriptions, discontinue products, or correct errors when necessary.

3. Pricing and Availability

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices, promotions, and product availability may change without prior notice. Applicable taxes and shipping charges will be displayed during checkout when required.

If a product is unavailable or a material pricing error is discovered after an order is placed, we may contact you to offer an alternative or cancel the affected order and issue an appropriate refund.

4. Orders and Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the selected payment method.

Payments are processed through third-party payment providers, which may include WooPayments, Stripe, and PayPal. Payment processing is subject to the applicable provider’s terms and security practices.

An order confirmation acknowledges receipt of your order but does not guarantee acceptance or shipment. We may decline or cancel orders for legitimate reasons, including suspected fraud, payment authorization problems, inventory shortages, or material listing errors.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

5. Shipping and Delivery

Shipping options, costs, and available delivery estimates are presented during checkout or in our published shipping information.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier operations, weather, holidays, address errors, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information. If you discover an error, please contact us promptly. We cannot guarantee that shipping details can be changed after an order has entered fulfillment.

Nothing in these Terms limits any delivery or refund rights provided by applicable law.

6. Returns, Refunds, and Exchanges

Eligible purchases may be returned in accordance with our Refund and Returns Policy.

Our return policy explains the applicable return window, product condition requirements, exclusions for certain personalized or custom items, return shipping responsibilities, and refund processing.

Please review that policy before placing an order.

7. Personalized and Custom Products

Some jewelry products may be personalized, engraved, or made to order.

Customers are responsible for reviewing personalization details, including spelling, dates, initials, and other submitted information, before completing a purchase.

Personalized or custom-made items may not be eligible for standard returns unless they arrive damaged, defective, incorrect, or applicable law provides otherwise.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to eligibility requirements, expiration dates, product exclusions, or other conditions disclosed with the offer.

Unless otherwise stated, promotions cannot be combined and have no cash value.

We may refuse the use of a promotion where there is evidence of fraud, misuse, or a material technical error.

9. Intellectual Property

Unless otherwise indicated, the original text, graphics, branding, logos, design elements, and other content created for Empathy Living are owned by or licensed to us and are protected by applicable intellectual property laws.

You may access and view Website content for personal, noncommercial use. Reproduction, republication, distribution, or commercial use of protected content requires appropriate permission.

Third-party trademarks and other protected materials remain the property of their respective owners.

10. Educational and Informational Content

Empathy Living may publish articles about empathy, relationships, emotional well-being, mindfulness, and related subjects.

This content is provided for general educational and informational purposes only. It is not intended to provide medical advice, psychological diagnosis, mental health treatment, or professional counseling.

Our articles should not replace individualized guidance from a qualified healthcare or mental health professional.

11. Third-Party Links and Affiliate Relationships

Our Website may include links to third-party websites, products, or services. We are not responsible for the content, availability, privacy practices, or policies of websites we do not control.

Some links may be affiliate links, meaning we may earn a commission from qualifying purchases at no additional cost to you.

For more information, please review our Affiliate Disclosure.

12. Customer Reviews and Submitted Content

If you submit a product review, comment, photograph, or other content to our Website, you agree that your submission will be truthful, lawful, and will not violate the rights of others.

You retain ownership of content you create. By submitting content for public display, you grant Empathy Living a nonexclusive, royalty-free license to display, reproduce, and use that content in connection with operating and promoting the Website, subject to applicable law.

We may moderate or remove submissions that are spam, abusive, unlawful, misleading, or otherwise inappropriate.

13. Privacy and Personal Information

We collect and process certain personal information to operate our Website, process orders, provide customer service, and fulfill other purposes described in our Privacy Policy.

Please review our Privacy Policy for information about data collection, cookies, payment-related information, and your privacy rights.

14. Disclaimer of Warranties

We strive to keep the Website accurate, secure, and available. However, to the extent permitted by applicable law, the Website and its informational content are provided on an “as available” basis without guarantees of uninterrupted operation or freedom from technical errors.

Product warranties, if any, will be described in the applicable product listing or required by law.

Nothing in these Terms excludes or restricts warranties or consumer rights that cannot legally be waived.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Empathy Living will not be liable for indirect, incidental, special, or consequential damages arising from the use of the Website.

Nothing in these Terms limits liability that cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or other matters protected by applicable law.

16. Changes to These Terms

We may update these Terms to reflect changes in our business, Website functionality, legal requirements, or operating practices.

Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless applicable law permits otherwise.

17. Governing Law

These Terms are governed by the laws of the State of South Carolina, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

18. Contact Information

If you have questions about these Terms, an order, or our Website, please contact:

Empathy Living
Email: support@empathyliving.com
Website: https://empathyliving.com/

Last updated: October 11, 2026